Terms & Conditions

28 Jun 2015

Terms & Conditions

TRAVEL INFORMATION AND DOCUMENTS

You will receive tickets, vouchers, itinerary and information about destination in one week before your travel (starting day). It is essential that you read the information carefully because sometime the flight times may be changed since your information was issued. We promise to continue improving the quality of our tour and your feedback will be a great help for us to achieve our aim. We would like to express our special thanks to ones who spend few minutes reading and answering the questionnaires attached with the travel documents.

SPECIAL REQUESTS

When you have special requests (such as diet, allergy or room type), you must inform us at the time of booking. We will deliver your request to relevant parties and we will try to accommodate all your special requests. Please take note that it is not ensured that all your special requests will be satisfied, as some unreasonable requests will not be obliged.

PAYMENT & DEPOSIT

A deposit of 35% of the tour value by CASH or Bank Transfer plus bank charges (Remittance fees) is required upon confirmation of your booking (if this amount is less than USD 500, we would suggest you to pay us in full before you arrive). Once the deposit is received, the remaining balance of the tour value 65% is due and payable to Singular Myanmar Travels & Tours one month (30 days) prior to the trip’s start date and we will be notified to you in your confirmation of booking. We are not responsible for any changes made by a supplier before the balance paid on due date and prices are not guaranteed until payment has been made in full and documents have been processed and issued to you. Failure to pay in full by the due date may result in the automatic cancellation of your booking without refund of your payment. 

SURCHARGES

If there are any surcharges (Tax OR Currency fluctuation, any changes of group size of clients’ requested services) to be made, we will be notified you at least 30 days before your departure. After this time, there will be no additional surcharges

CANCELLATION, AMENDMENTS TO A BOOKING

If you need to change or cancel your booking, please inform Singular Myanmar Travels & Tours via email. It is noticeable that as follow.

As all airlines tickets are non-refundable and require instant payment, in case customers cancel advanced arrangements more than 30 days prior to departure: the total deposit paid us 35% will be charged to cover flights, hotel bookings and other administrative fees. The remaining balance will apply to your other tours and a service with us during one year (365 days) from the date of deposit was received. When this time is over, the amount is forfeited.

If you are holding a booking without notifying us of your tour cancellation until before 20 days of your travel, this will be treated as “no show” and you will be charge all the payments.   

We would deeply regret your decision to cancel your trip to Myanmar, we realize that you have many reasons that this can happen. In this event of cancellation, the cancellation fee will be applied as follow.

  • 15 – 30 days: 50% of tour price is forfeited
  • 08 – 14 days: 70% of tour price is forfeited
  • 01 – 07 days: 100% of tour price is forfeited

PRIVACY

As the user of Singular Myanmar Travels & Tours, you are allowed to suggest travel planning demands and the use of information that you provided Singular Myanmar Travels & Tours. You must inform Singular Myanmar Travels & Tours about any changes of information and checking the information of reservation before confirming the travelling in our site. Singular Myanmar Travels & Tours rights to collect and use the information you provided during processing of travel arrangement if our information meets your specific requirements. Then, we will send you the confirmation email of each reservation after all bookings have been confirmed.

OUR COMMITMENT TO YOU

Your Tour will be carried out as your requirements in confirmation in our best ability. However, we do not take responsibility for personal injury, illness, death, damage or loss resulted from;

  • Your behavior or other members of your groups’ behaviors
  • The actions of any members of other groups
  • Unforeseen circumstances or situation which could not be anticipated or avoided
  • Any medical problems which were not informed to us at the time of booking
  • Additional services provided by our suppliers which are not included in the tour price

Thank you very much for choosing Singular Myanmar Travels & Tours and we look forward to serving you to have a wonderful dream in your life.

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Our company has been established in 2015 and providing the travel & tour packages for both of country wide and world wide. Please visit HERE to learn more about us.

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